Note: Orders will be sent as one package, so if an order includes books that are not yet published, it will not be sent out until all the books in the order are published and available.
1. When will I receive my order?
Orders are usually sent within 1-2 business days and take anywhere from 2 days to 4 weeks (in extreme cases) to arrive depending on the destination. Average delivery time is two weeks. Orders for books which have not yet been published are shipped immediately once they are published. We are aware there is a bug on our website and sometimes orders verification emails do not reach you. As long as you receive an email from paypal, your order has reached us and we will ship it within 1-2 working days as usual. But just in case you want to double check, feel free to send us an email to email@example.com and we will happily answer confirming the order. Very soon, we will have a new website with many more features and we hope you will enjoy using it. Best wishes, Quality Chess
2. How is my order shipped?
It's shipped via regular mail (some larger orders via UPS or other couriers). If you want us to use a specific service, you are advised to contact firstname.lastname@example.org, but extra charges might apply.
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